Booking requests (Request to Book)

When a vehicle (or its category) uses Request booking mode, renters ask to book instead of booking instantly. Their card is authorized, not charged, until you decide.

Review requests

Go to Bookings → Reservations → Requests. Tabs:

• Awaiting approval: needs your decision
• Approved
• Declined
• Expired: not answered in time
• Failed: for example, the payment authorization failed

Approve to confirm the booking and capture payment, or decline to release the authorization.

Turn request mode on

On the vehicle’s Rules & Policies → Booking mode, choose Request, or Use category if the category is set to Request. Request mode only works while Request to Book is enabled for your account.

You can ask request-to-book renters extra questions. See Booking questions.