Troubleshooting
What’s going wrong?
Start from what you’re seeing. Each card lists the checks that solve it most often, then links to the full fix.
Vehicles not showing on my booking page
- 01The vehicle Status is Active and the Website channel is ticked
- 02A rate plan covers the dates being searched
- 03Every item in Webpage Settings → API Key Setup is ticked
"Access Denied" on a page
- 01You’re in the right fleet (use Change Fleet)
- 02An admin checks your roles in Settings → Users
- 03The role has Read or Modify for that page
Custom domain not working
- 01The CNAME name is the subdomain only (for example book)
- 02DNS changes can take up to 48 hours
- 03On Cloudflare, set SSL/TLS to Full or use DNS only
Payment failed
- 01Ask the customer to try another card
- 02Expired deposit links can be re-sent from the reservation
- 03Charges and Payouts are both enabled in Merchant Accounts
Vehicle missing from RVshare
- 01The pickup address was chosen from the dropdown
- 02RVshare.com is ticked under Listing Details
- 03RVshare is connected in Settings → Integrations
Customers not getting emails
- 01Check the reservation’s Emails tab shows it was sent
- 02Your sending domain is authenticated in Email & Domains
- 03Ask them to check spam and promotions folders
A renter can’t book certain dates
- 01The dates aren’t booked, blocked or in prep time
- 02The stay meets minimum and maximum nights
- 03The vehicle is Active and inside its advance-booking window
Still broken? Send us these four things
- Your company name and region
- The page address from your browser
- A screenshot, including any error message
- What you expected, and what happened instead