GET GOING · Troubleshooting

My custom domain isn't working

Common causes of custom domain and SSL problems.

Last verified For operators 1 min read
  • It’s only been a few hours. DNS changes can take up to 48 hours. Check progress at dnschecker.org, then click Check Status in Webpage Settings.
  • Wrong CNAME name. For book.yourcompany.com, the Name is book, not the full domain. For a root domain, use @.
  • Wrong value. Copy the value exactly from the DNS Setup Guide. It’s only generated after you save your domain.
  • “Too many redirects” on Cloudflare. Set SSL/TLS mode to Full or Full (strict), or switch the record to DNS only (grey cloud).
  • You entered https://. Enter the domain without http:// or https://.

See Connect a custom domain.

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