GET GOING · Troubleshooting
A payment failed or a deposit wasn't collected
What to do when a card is declined or a deposit link expires.
- Card declined at checkout. Ask the customer to try another card. For booking requests, failed authorizations appear under Requests → Failed.
- Deposit link expired. Links expire after the time set in Settings → Security Deposits (for example 72 hours). Send a new one from the reservation: Orders & Payments → Request Deposit → Send Payment Link.
- Customer prefers to pay in person. If cash is enabled, use Record Cash Deposit, or add a card and use Charge hold to saved card.
- Stripe isn’t ready. In Settings → Merchant Accounts, make sure Charges Enabled and Payouts Enabled are both green.
Was this helpful?
Related articles
Can’t find what you need? Email support@fleet-sync.co