GET GOING · Troubleshooting

A renter can't book certain dates

Why dates show as unavailable or are rejected.

Last verified For operators 1 min read

Dates can be unavailable or rejected because:

  • the vehicle is already booked, or in prep time around another booking
  • the dates are blocked (vehicle Calendar or Maintenance tab)
  • the stay is shorter than the minimum nights or longer than the maximum nights (Rules & Policies, or a rate plan’s pricing rules), for example “Minimum stay is 3 nights”
  • the dates are beyond the Advance Booking (days) window
  • delivery was chosen to an address beyond the vehicle’s maximum delivery range
  • the vehicle is Inactive

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