Fleetsync a Spot2Nite company SUPPORT

GET GOING · Troubleshooting

Customers or staff aren't receiving emails

Check sender setup, notification routing and spam.

Last verified For operators 1 min read
  1. Check it was sent. Open the reservation → Emails tab. Each email shows its status and recipient.
  2. Authenticate your domain. In Settings → Email & Domains, unauthenticated domains are more likely to land in spam. The Outbound Email Address must belong to an authenticated domain.
  3. Notification routing (staff). If notifications are set to “Keep them in the Fleetsync inbox”, nobody gets an email. Switch to “Send them to these addresses” or “Both”.
  4. Check the address. Make sure the customer’s email is correct on their profile.
  5. Spam folders. Ask the recipient to check spam and add your sender address to their contacts.

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