BOOKINGS · Payments, deposits & insurance
Security deposits
Choose when deposits are requested, and how to collect, hold and release them.
Set the deposit amount
Per vehicle: Rules & Policies → Security Deposit ($).
Fleet-wide deposit settings
Settings → Security Deposits:
| Setting | Options / meaning |
|---|---|
| When to request deposit | After checkout, At check-in, Manual or Disabled |
| Accept cash deposits | Let guests pay the deposit in cash at check-in |
| Accept cash for additional charges | Let staff record cash payments for extra charges (cleaning, late fees and so on) |
| Deposit link expiry (hours) | How long the deposit payment link stays valid, for example 72 |
| Reminder before check-in (hours) | When to remind the guest to pay, for example 48 |
| Auto-release (days) | Days after the rental before the deposit is released automatically, for example 7 |
Collect a deposit on a reservation
Reservations missing a deposit show Security Deposit Required. Go to Orders & Payments → Request Deposit and choose:
- Send Payment Link: email a link for the guest to pay online
- Record Cash Deposit: register that you received cash
- Charge hold to saved card: place a hold on a card the customer has on file
Waive the deposit with a damage waiver
If a renter buys an insurance option marked as a damage waiver, the deposit is waived. See Insurance and protection plans.
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