Work order statuses: start, complete, cancel and reopen

Status	Meaning
Pending	Created, not started
In progress	Someone is working on it
Completed	Done
Cancelled	Not going ahead. Fleetsync asks for a reason.

Change status

In the list, click the status chip (for example Pending) and choose Start work or Cancel…
On the Board, drag the card to the next column
On the work order page, use Next steps. Click Show workflow to see every step.

Use Reopen. The earlier completion stays in the history.

Progress tracker: Pending → In progress → Completed, with dates
Outcome: costs and expenses. See Work order costs and owner statements.
Activity: status changes, notes and photos. Add a note for the team and press ⌘ Enter to post.
Description and Photos: drag photos in. Photos added after completion are tagged “After”.
Details: assignee, priority, due date (or Clear due date), vehicle (Change), service details and calendar blocks